This page explains how to request the deletion of data processed by Baymonk, the social listening platform by WIPERNET, LLC (Wiper Agency).
Who can request it
- A Baymonk client (the agency or brand that hired the service), regarding the data from their accounts and connections.
- Any person whose data appears on the platform: for example, someone who commented publicly on a post from a monitored brand.
How to request it
Write to braian.greno@wiperagency.com with the subject "Data deletion", indicating which data you want to delete: the name of the connected account, your handle on the social network, or the link to the content in question.
What happens next
- We confirm receipt of the request by email.
- We delete the corresponding data within a maximum period of 30 days and confirm it to you through the same channel.
If you connected your Facebook or Google account
In addition to the email request, you can revoke Baymonk's access at any time from each platform's settings (on Facebook: Settings → Apps and Websites; on Google: Account → Security → Third-party connections). Revoking access cuts the connection immediately, but does not automatically delete the history already processed on the platform. For that, the explicit deletion request described above is required.